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Returns, Warranty, and Refunds Policy
RETURNS, REPAIRS & WARRANTY

Returns, warranty and refunds—without the runaround.

Find the return window, costs, warranty coverage and shipping details in plain language, then start the correct request.

Last updated August 14, 2026Clear summary first. Full terms below.
Start a return or repair Contact BTECH
RETURN WINDOWTypically 30 days

For eligible purchases after receipt.

WARRANTYOne-year limited warranty

Coverage begins on the purchase date.

REFUND TIMINGUsually 5–10 business days

After the returned item is received and inspected.

START HERERMA approval required

Submit the request before mailing a product.

THE SHORT VERSION

Submit the request first. We’ll review it and send the correct instructions.

Do not mail a return or repair without an approved RMA number. Approval helps us route the item correctly and avoids unnecessary delays.

Start a return, repair or warranty request

1. Returns

Eligibility and timing

  • Return window: Items purchased directly from BaoFengTech.com or through our official Amazon storefront are typically returnable within 30 days of receipt.
  • Condition: To qualify for a refund, returned items must be unused, in their original packaging and in sellable condition unless the request concerns a verified defect or a BTECH fulfillment error.

How to request a return

  1. Complete the online RMA request before shipping anything.
  2. Wait for approval, an RMA number and the return instructions.
  3. Pack the item securely and follow the instructions provided. Damage caused by inadequate packaging may reduce the refund.
RMA validity

An approved RMA number is valid for 30 days from the date it is issued.

2. Fees and refund processing

Refund timing

Refunds are typically processed within 5–10 business days after the returned item is received and inspected. Your bank or payment provider may require additional time to post the credit.

Possible deductions

If the return is not caused by a BTECH error, the customer is responsible for return shipping and a restocking fee may apply.

RESTOCKING FEE$5 or 15% of the item price

Whichever amount is greater. The fee covers original shipping, packaging and inspection costs.

No restocking fee is charged for a verified BTECH error, such as an incorrect item shipped or a qualifying product defect.

3. Lost, delayed or unreceived orders

Monitor the tracking information supplied with the shipment. If an order is not received, contact BTECH within 45 days of the carrier’s last tracking update so we can investigate with the carrier.

Delivery dates are estimates, not guarantees. Weather, carrier disruptions and customs processing can extend transit time.

4. Warranty and repairs

Coverage

BTECH products include a one-year limited warranty beginning on the purchase date.

Request process

  1. Submit a warranty or repair claim through the RMA request form.
  2. Wait for eligibility review, approval and shipping instructions.
  3. Send only the item requested and package it securely.

The customer is responsible for shipping the product to the RMA center. After a covered repair, BTECH covers standard ground return shipping; expedited return service is available at additional cost.

Limitations

Warranty coverage is void when a product has been tampered with, modified, misused or damaged through improper handling or storage. Eligibility is determined after review and, when needed, inspection.

5. Shipping policy and rates

BTECH ships worldwide from the United States. Available services and the final shipping charge are displayed at checkout before payment.

UNITED STATESPostal delivery

Estimated 3–5 business days. $4.95 under $25; free on orders of $25 or more.

UNITED STATESUPS services

Live rates are calculated from the destination, package and selected service.

INTERNATIONALPostal delivery

Estimated 7–28 business days. Flat rates depend on destination and order subtotal.

Destination$0–$99$100–$375$376+
Canada$17.50$35$60
Other North American destinations$17.50$35$75
All other international destinations$25$50$75
International orders

Customers are responsible for import tariffs, customs duties, taxes and other destination-country charges. Customs processing can extend delivery time. Live UPS options may also be available at checkout.

6. Questions and dispute resolution

If a return, refund or warranty concern is not resolved, contact customer service and choose the relevant order or service topic. Include the order number, RMA number when available and a concise description of the requested resolution.

We will investigate and work toward a prompt resolution. If the parties cannot resolve the matter, each retains any remedies available under applicable law.

Contact BTECH support