Returns, Warranty, and Refunds Policy

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Returns, Warranty, and Refunds Policy

Last Updated: 02/05/2025

Thank you for choosing BaoFengTech.com (“BTECH,” “we,” “us,” or “our”). We strive to provide quality products and exceptional service. The following policy outlines our procedures for returns, warranties, and refunds. Please review it carefully before making a purchase or requesting a return.

1. Returns

1.1 Eligibility

  • Timeframe: Items purchased directly from BaoFengTech.com or through our official Amazon storefront are typically returnable within 30 days of receipt.
  • Condition: Returned items must be unused, in their original packaging, and in sellable condition to qualify for a refund.

1.2 Return Process

  1. RMA Form: To initiate a return, complete our online Return Merchandise Authorization (RMA) form, accessible on our website. You will then receive an RMA number, which we will review to determine eligibility.
  2. Approval & Instructions: If your return request is approved, you will receive detailed instructions on how to proceed, including the address to which you should send the item(s).
  3. Packaging: Please ensure items are securely packed to prevent damage during transit. Any products damaged due to inadequate packaging may result in a reduction of your refund.

1.3 Refund Processing

  • Timeline: Refunds are typically processed within 5–10 business days after we receive and inspect your returned item.
  • Deductions: If the return is not due to a BTECH error, you are responsible for return shipping costs, and a restocking fee (see Section 2) may apply.

2. Restocking Fee

2.1 Amount

A restocking fee of $5 or 15% of the item’s price (whichever is greater) applies to cover costs related to initial shipping, packaging, and product inspection.

2.2 Exceptions

  • No restocking fee will be charged for returns due to an error on BTECH’s part (e.g., incorrect item shipped or product defects).

3. Lost or Non-Receipt Items

  • Tracking Information: It is your responsibility to monitor the tracking information provided at the time of shipment.
  • Notification: In case your order is not received, please contact BTECH within 45 days of the last tracking update. We will work with the carrier to investigate and resolve the issue.

4. International and Domestic Delivery

4.1 Customs and Duties

Customers are responsible for any import tariffs, customs duties, or additional charges imposed by their country’s customs authorities. These fees vary by location and are not included in our shipping or product costs.

5. Warranty and Repairs

5.1 Coverage

  • Product Warranty: Our products come with a One-Year Limited Warranty from the date of purchase.

5.2 RMA Process

  1. Warranty Request: Submit a claim through our Product Repair RMA system. You will receive an RMA number, which we will review to determine eligibility under the terms of your warranty.

  2. Approval & Instructions: If your RMA is approved, we will provide detailed instructions, including the address for sending the product.

  3. Packaging & Shipping: Please ensure the product is securely packaged to prevent damage during transit. You are responsible for shipping the product to our RMA Center. Standard ground return shipping (after repair) is covered by BTECH; expedited return shipping is available at an additional cost.

  4. RMA Validity: Approved RMA numbers are valid for 30 days from the date of issuance.

5.3 Warranty Limitations

  • The warranty is void if the product has been tampered with, modified, misused, or damaged due to improper handling or storage.
  • Only the faulty item should be returned, unless otherwise instructed.

6. Dispute Resolution

In the event of a dispute related to returns, refunds, or warranty claims:

  1. Contact Customer Service: Email our support team at [email protected] and include the subject line “Dispute Process.”
  2. Resolution Efforts: We will work with you to investigate and resolve the issue promptly.
  3. Escalation: If a resolution cannot be reached, both parties may pursue any remedies available under applicable law.

By purchasing from BaoFengTech.com, you acknowledge that you have read, understood, and agree to this Returns, Warranty, and Refunds Policy. If you have any questions or need further clarification, we encourage you to reach out to us before completing your purchase. We appreciate your business and look forward to serving you.