Your information, explained clearly.

1. Scope and who we are

This Privacy Policy applies to BaoFengTech.com, BTECH-operated customer services and BTECH applications that link to this policy. “BTECH,” “BTECH Radios,” “we,” “us” and “our” refer to B-TECH Distribution Inc.

By using a service covered by this policy, you acknowledge the practices described below. Separate terms may apply to specific products, promotions or programs.

2. Information we collect

Information you provide

• Identity and contact information: name, email address, telephone number and billing or delivery address.
• Order and account information: products, order history, account details, transaction status and related communications.
• Support and program information: details submitted through contact, repair, return, warranty, dealer, bulk-order, affiliate or similar forms.
• Communications and preferences: messages, reviews, newsletter selections and marketing choices.

Information collected automatically

• Device, browser, approximate location derived from IP address, page interactions, referring source and site-performance information.
• Cookies and similar identifiers used for essential site functions, analytics, security, personalization and advertising measurement.

Payment providers process payment credentials under their own privacy terms. BTECH receives the information needed to confirm and manage the transaction, but does not require customers to send full card credentials through ordinary support channels.

3. How we use information

• Process, fulfill, deliver and support purchases.
• Create and manage accounts, returns, repairs, warranties and customer requests.
• Protect customers, prevent fraud, secure the website and enforce applicable terms.
• Operate, measure, troubleshoot and improve products, applications, advertising and website experiences.
• Send service messages and, where permitted, product news, offers or other marketing communications.
• Meet legal, regulatory, tax, accounting and recordkeeping obligations.

We limit use to purposes that are reasonably related to the reason information was collected, unless additional consent or another lawful basis permits a different use.

4. Cookies, analytics and advertising

Cookies and similar technologies help keep the cart and account working, remember preferences, protect the site, measure performance and understand whether marketing leads to useful customer activity.

• Essential technologies support checkout, security, account access and core site functions.
• Analytics technologies help us understand traffic, performance and how visitors use the site.
• Advertising technologies help measure campaigns, limit irrelevant advertising and improve attribution.

Browser controls, device settings and any consent controls displayed on the site can be used to manage available choices. Disabling essential technologies may prevent some services from working.

5. Service providers and permitted sharing

BTECH may provide information to vendors that perform services on our behalf, including payment processing, fraud prevention, fulfillment, shipping, hosting, security, email delivery, customer support, analytics and advertising measurement. They receive information needed for their function and are subject to their own legal and contractual obligations.

Information may also be disclosed when required by law, to protect rights or safety, to investigate misuse or in connection with a merger, financing, acquisition or transfer of business assets.

Links, payment options, social features and embedded services operated by third parties may be governed by those parties’ privacy policies.

6. Retention and security

We retain information only as long as reasonably necessary for the purposes described in this policy, including customer service, warranty, fraud prevention, tax, accounting and legal requirements. When information is no longer needed, we take reasonable steps to delete, anonymize or securely dispose of it.

BTECH uses reasonable administrative, technical and physical safeguards. No online system or transmission method can be guaranteed completely secure, so customers should also protect account credentials and avoid sending passwords or full payment-card details through support forms.

7. Your choices and privacy rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability or restriction of personal information, and to object to or opt out of certain processing or marketing.

• Use the unsubscribe link in marketing email to stop those messages.
• Use available browser, device or site controls for cookies and similar technologies.
• Submit a privacy request through the BTECH contact form.

We may need to verify identity and authority before completing a request. Some information may be retained where permitted or required by law.

8. BTECH applications and location data

When a BTECH application includes location features, location access is used only when the user enables the relevant device and application permissions. Real-time location may be shared with other application users as directed by the user. BTECH does not retain or distribute that location beyond its immediate enabled use.

9. Policy updates and contact

We may update this policy as services, vendors or legal requirements change. The “Last updated” date identifies the current version. Material changes may be communicated through the website or another appropriate channel.

For privacy questions or requests, use the contact form and select the closest available topic. Include enough information for us to identify and respond to the request, but do not include passwords or full payment-card details.