Returns, Warranty, and Refunds Policy
How To Return An ItemItems shipped from BaoFengTech.com and our Amazon storefront can be returned within 30 days of receipt of shipment in most cases.
BaoFeng Tech will process your return and issue a full refund, minus a restocking fee, with no deduction for return shipping after receiving your return of the eligible product(s). If your return is not a result of a BaoFeng Tech error, we will not cover the shipping fees. No minimum purchase is required to receive Free Returns.
Items are subject to a minimum 15% restocking fee (unless a shipping error occurred) - additional deductions maybe incurred if the item is not returned in a reasonable condition; this will be deducted from your refund. The customer is responsible for coordinating the returns through an RMA. Any shipping charges are not refunded in the event of a return.
Lost - Non Receipt Items
Customers are required to monitor the supplied tracking information provided by BTECH. BTECH cannot be responsible for monitoring individual deliveries and must be notified in the event of non-delivery. Customers are required to notify BTECH of non-delivery within 45 days from the latest provided tracking information. This policy is in place to assist with recovery of lost or undelivered packages, delivery partners (such as USPS) require notification of claims to be processed no later then 60 days from shipment.
If BTECH does not supply shipping information, lost or non-received items are the resonsibility of BTECH and not the customer in these cases.
All of our radios sold through our BaoFeng Tech Amazon Storefront, BaoFengTech.com, or through one of our authorized distributors are eligible for a One Year Limited Warranty. Accessories (earpieces, chargers, additional radio components not including a tranceiver) and radio parts include a 90 day limited warranty. Customers will need to have proof of purchase and submit an RMA through our Product Repair RMA system. After the RMA request is sent, BaoFeng Tech will review and approve the RMA for your warranty request. RMAs are valid for 30 days from date of issuance. The customer covers Shipping and delivery to our RMA Center. BaoFeng Tech will cover associated shipping costs to return the product after the repair has been completed. If the product is damaged beyond repair, a recertified maybe used for customer replacement.
If we find the radio or product was tampered, modified, or abused (water damage, undue physical harm, or any other events not found in normal use), a warranty repair may not be available. Only the faulty product or accessory should be sent.